FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Thank you for visiting www.grainhooks.com (the “Website”). To ensure a smooth experience when using the Website, the following are the terms and answers to frequently asked questions (the “Questions and Answers”). Please read these Terms and Answers carefully before purchasing and using our wooden coat racks.

1. Order-related questions
   Q: How do I place an order?
   A: You can browse the products on the Website, select the wooden coat racks you wish to purchase, and add them to your shopping cart. Once you have made your selection, proceed to the checkout page and follow the prompts to fill in your information and make payment.
   Q: Can I modify my order?
   A: Once an order is confirmed, we will process it as quickly as possible. If you need to modify your order, please contact us as soon as possible by email (pinkswift@grainhooks.com) and we will do our best to assist you. Please note that once the goods have been shipped, the order cannot be changed.
2. Payment-related questions
   Q: What are the acceptable payment methods?
   A: We accept a variety of payment methods, including credit cards, debit cards and other online payment methods. At the checkout page, you can choose the payment method that best suits you.
   Q: Do the prices include VAT?
   A: Yes, all prices shown include applicable VAT. If the goods you purchase are shipped from different countries, please consult the local tax policy.
3. Shipping related questions
   Q: How long does it take to ship?
   A: International standard shipping time within Europe is usually 5 working days, and international shipping time is usually 11 working days, depending on your geographical location and the availability of goods. You will receive accurate shipping time information after the order is confirmed.
   Q: How can I track my order?
   A: Once your order is shipped, you will receive an email with a tracking number, which you can use to track your order status on the official website of the shipping company.
4. Return and Exchange Questions
   Q: Can I return the goods?
   A: Yes, you can apply for a return within 30 days from the date you received the goods. The goods must be unused, undamaged and with the original packaging. Please refer to our Return and Exchange Policy for detailed steps and conditions.
   Q: How can I apply for an exchange?
   A: If you wish to exchange your product, please contact our customer service team (pinkswift@grainhooks.com) with your order number and reason for exchange. We will provide you with specific exchange steps after confirmation.
5. Product related questions
   Q: Can I view the actual size and color of the product online?
   A: Yes, all product pages provide detailed size, material and color descriptions. Please note that actual colors may vary due to different monitor settings.
   Q: Is there a warranty on the product?
   A: All our wooden coat racks are guaranteed for at least one year. If you encounter manufacturing defects, please contact us in time and we will provide you with corresponding after-sales service.
6. Contact us
   If you need further help or clarification on any issue, please feel free to contact us:
   ●Email: pinkswift@grainhooks.com

Thank you for choosing www.grainhooks.com, we look forward to providing you with an excellent shopping experience!