REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.grainhooks.com to purchase our wooden coat racks! We are committed to ensuring that you are completely satisfied with your purchase. If you need to return or exchange an item, please follow the terms below.

1. Return Policy
   ● Return Time: You have 30 days from the date you received the item.
   ● Product Condition: The item must be returned in its original condition, unused, undamaged and with the original packaging. All accessories, manuals and labels must be returned.
   ● Application Steps: Please contact our customer service team via email at pinkswift@grainhooks.com with your order number and reason for return.
   ○ We will provide a return address and further instructions after confirming your request.
2. Exchange Policy
   ● Exchange Time: You have 30 days from the date you received the item.
   ● Product Condition: The item must be returned in its original condition, unused and undamaged, with all accessories and packaging intact.
   ●How to apply: Please contact our customer service team via email at pinkswift@grainhooks.com and let us know your order number and exchange request.
   ○We will provide the exchange address and detailed instructions after confirming your request.
3. Costs
   ●Return shipping: Unless the product is defective or does not match the order, the return shipping cost is borne by the customer.
   ●Exchange shipping: If the exchange is caused by defective or wrong shipment, the shipping cost is borne by us; otherwise, the shipping cost is borne by the customer.
4. Refund Policy
   ●Once we receive the returned product and confirm that it is in a returnable condition, we will process a refund. The refund amount will be refunded by the original payment method, and the specific arrival time may vary depending on the payment method.
5. Contact Us
   If you have any questions about the return and exchange policy or need further assistance, please feel free to contact us:
   ●Email: pinkswift@grainhooks.com

Thank you for your trust in www.grainhooks.com, we look forward to providing you with excellent service!